Refund and Returns Policy
Introduction: At Delaney Concrete Ltd, accessible from https://delaneyconcrete.ie/, we are committed to ensuring customer satisfaction. Our Returns and Refunds Policy outlines the procedures and conditions under which returns and refunds are handled.
Returns Policy:
- Time Frame: Returns must be initiated within 30 days of the purchase date.
- Condition of Product: Products must be returned in their original condition, unused, and in the original packaging.
- Return Process: To initiate a return, please contact our customer service team at info@delaneyconcrete.ie or call +353 (0)53 92 44767. We will provide you with instructions on how to proceed with the return.
Refunds Policy:
- Eligibility for Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@delaneyconcrete.ie.
Exchanges:
- Defective or Damaged Products: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@delaneyconcrete.ie.
Shipping for Returns:
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Address for Returns: To return your product, you should mail your product to the address provided by our customer service team.
Contact Us: For more information about our Returns and Refunds Policy, please contact us:
- Email: info@delaneyconcrete.ie
- Phone: +353 (0)53 92 44767
